Remote Support ¶

Type

Technical Services

International service

Remote Desktop Support is used to troubleshoot common computer problems and errors via an online remote desktop connection which works by logging in to the remote computer with a username and password. The technician takes control of the remote computer over the Internet and can solve problems without having to be at the physical location.

This technology is being embraced by many people as it saves them from transporting the computer to a repair shop and waiting to get it back. Another benefit is the lower costs.

Remote computer repair services are very cost effective and generally offered with a return policy which means that customers does not have to pay if the problem was not resolved. With an increase in online resources, many companies get exclusive remote support at competitive prices.

Common repairs available with remote computer support are virus and spyware removal, computer optimization, registry repair, device driver problems and other internet and e-mail related issues.

Please note that not all repairs can be fixed using remote support. Remote desktop repairs are ineffective for computers that are not able to reboot or have hardware issues.

How Remote Desktop Support Works

Terminal Services is one of the main components in Windows (both server and client versions) that allows us to access applications and data on a remote computer over the internet or a local network.

Terminal Services is Microsoft's implementation of thin-client terminal server computing, where Windows applications, or even the entire desktop of the computer running terminal services, are made accessible to a remote client machine.

Remote support services are critical for businesses who cannot afford to have a computer offline.

Contact us for more information.

Western Cape Rates
Description	Rate per Hour	Traveling Per Km	After Hours Rates
Onsite Support	R 315	4.85 per Km	R 630 per Hour
Remote Support	R 250	None	R 500
Workshop Labour	R 285	None	R 570
Server Rates	R 580	4.85	R 950
JHB Rates
Description	Rate per Hour	Traveling Per Km	After Hours Rates
Onsite Support	R 385	4.85 per Km	R 630 per Hour
Remote Support	R 300	None	R 500
Workshop Labour	R 340	None	R 570
Server Rates	R 595	4.85	R 950
For more information contact us

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